Last updated: September 2026
These Terms and Conditions apply to private customers who purchase tuition, educational products or related services directly from Tutor Vision Ltd.
Tutor Vision Ltd is registered in England and Wales.
Address: 49 St Paul's Terrace, Holgate, York, YO24 4BJ, United Kingdom
Website: www.tutor-vision.co.uk
General and commercial enquiries: sales@tutor-vision.co.uk
Complaints: complaints@tutor-vision.co.uk
Safeguarding: safeguarding@tutor-vision.co.uk
Data protection and privacy: data@tutor-vision.co.uk
These Terms form the contract between Tutor Vision Ltd (“Tutor Vision”, “we”, “us” or “our”) and the person purchasing services or products from us (“you” or “the customer”).
Where tuition is provided to a child or young person, the customer will usually be their parent, carer or another responsible adult.
By placing an order, accepting a quotation or booking tuition, you agree to these Terms.
Nothing in these Terms affects your statutory consumer rights.
These Terms apply to private customers purchasing services directly from Tutor Vision.
Where tuition, alternative provision or another service is commissioned by a Local Authority, school or other organisation, separate commissioner-specific terms and contractual arrangements will apply.
Those arrangements will take precedence over these Terms where relevant.
Tutor Vision may provide services including:
The precise service, subject, tutor, frequency, duration and price will normally be confirmed at or before booking.
Private tuition is ordinarily intended to support or supplement a learner’s education.
Where Tutor Vision is separately commissioned to provide alternative provision or another defined educational programme, the scope of that service will be governed by the relevant commissioner-specific arrangements.
Tutor Vision may provide services through appropriately selected and vetted tutors.
Tutors may be independent self-employed contractors providing professional tutoring services through Tutor Vision.
Tutor Vision remains responsible for administering the service purchased from Tutor Vision and for applying its safeguarding, recruitment, professional conduct, complaints and quality-assurance arrangements.
Where reasonably necessary, Tutor Vision may change the tutor allocated to a learner. We will seek to maintain educational continuity where practicable.
Customers must not make separate payment arrangements with a Tutor Vision tutor in relation to Tutor Vision services unless expressly authorised by Tutor Vision.
A booking request does not necessarily create a contract immediately.
A contract is formed when Tutor Vision confirms the booking or otherwise expressly accepts the customer’s order.
Before the contract is formed, we will provide or make available the main information relevant to the service, including its nature and price.
For regular tuition, individual sessions may be booked as part of an ongoing arrangement. Unless a fixed-term programme has expressly been agreed, previous bookings do not guarantee that any particular tutor, time or future session will remain available indefinitely.
Prices will be shown on the website, booking information, quotation, invoice or other information supplied before purchase.
Unless otherwise agreed, payment is due in accordance with the payment terms supplied at booking or shown on the invoice.
Customers are responsible for ensuring payment information is accurate and that payments are made when due.
Tutor Vision may suspend future privately purchased services where an undisputed payment remains overdue after reasonable notice.
We will not retrospectively increase the price of services already purchased at an agreed price unless the customer expressly agrees to the change.
If prices change for future tuition, the customer will be informed before the new price applies and may choose not to purchase further sessions.
If you are a consumer and enter into a contract with Tutor Vision online, by telephone or otherwise at a distance, you will normally have a legal right to cancel the contract within 14 days without giving a reason.
For a service contract, the cancellation period normally runs for 14 days from the date the contract is entered into.
To cancel, contact:
and clearly state that you wish to cancel the contract.
You may use the following wording if you wish:
I hereby give notice that I cancel my contract for the following service: [service].
Ordered on: [date].
Name: [name].
Address: [address].
Date: [date].
You do not have to use this wording.
You may want tuition to begin before the 14-day cancellation period has ended.
Where this applies, we may ask you to expressly request that Tutor Vision begins providing the service during the cancellation period.
If you subsequently cancel during the 14-day period after making that request, you may be required to pay a reasonable amount for the service already supplied up to the time you told us you wished to cancel.
Where the service has been fully performed during the cancellation period, the statutory right to cancel may be lost where the relevant legal requirements have been satisfied.
Where Tutor Vision supplies digital content for immediate download, access or streaming, additional consumer rules may apply.
Where required by law, we will ask you to:
This does not affect your rights where digital content is faulty or does not conform to the contract.
Where lessons have been paid for in advance, the following cancellation terms apply:
These individual lesson-cancellation arrangements are separate from any statutory consumer right to cancel the overall contract, including any applicable 14-day cooling-off period.
Customers should ensure that learners attend booked sessions at the agreed time.
Where a learner is late, the tutor may not be able to extend the session beyond its scheduled end time.
If a learner does not attend, Tutor Vision may attempt to contact the customer where appropriate.
For ordinary private tuition, the customer is responsible for informing Tutor Vision if the learner will not attend.
Commissioned alternative provision may operate under separate attendance and same-day absence procedures agreed with the relevant commissioner.
Tutor Vision is committed to safeguarding children and young people.
Our Safeguarding & Child Protection Policy governs the way safeguarding concerns are identified, recorded, reported and referred.
Tutors must follow Tutor Vision safeguarding procedures and professional-boundary requirements.
If a child makes a safeguarding disclosure or Tutor Vision has reason to believe that a child may be at risk, information may be shared with appropriate bodies such as children’s social care, police, schools, Local Authorities or other safeguarding professionals where this is lawful, necessary and proportionate.
We may do this without parental or customer consent where safeguarding requires it.
Safeguarding concerns should be sent to:
safeguarding@tutor-vision.co.uk
In an emergency where someone is in immediate danger, the appropriate emergency services should be contacted.
For privately arranged online tuition, parents and carers are expected to support a reasonably safe and suitable learning environment and to provide accurate contact, emergency and relevant welfare information where reasonably required.
This does not remove or reduce Tutor Vision’s safeguarding responsibilities or the safeguarding responsibilities of tutors working on Tutor Vision assignments.
Tutor Vision does not require a parent or carer to remain physically beside a child throughout every online lesson unless this has been specifically agreed because of the child’s age, needs, risk assessment or another legitimate reason.
Learners and tutors are expected to communicate respectfully and to support a safe learning environment.
Tutor Vision’s Behaviour Management Policy applies where behaviour interferes with safe or effective tuition.
Tutor Vision may pause or end a session where there is serious abusive, threatening, discriminatory, sexualised, unsafe or persistently disruptive conduct.
Behaviour that may indicate abuse, exploitation, self-harm, child-on-child harm or another safeguarding concern will be dealt with under safeguarding procedures rather than treated solely as a behaviour issue.
Where a private tuition arrangement can no longer reasonably be provided safely or effectively, Tutor Vision may terminate future services in accordance with these Terms and will deal fairly with any unused prepaid services.
Customers are responsible for having reasonable access to the equipment, internet connection and software required for online tuition unless otherwise agreed.
Tutor Vision will take reasonable steps to operate approved systems appropriately but cannot guarantee uninterrupted availability of third-party internet, telecommunications or technology services outside our reasonable control.
Where a significant Tutor Vision-side technical problem prevents a session from being delivered, we will normally offer a replacement session, credit or appropriate refund.
Learners and customers must not deliberately interfere with online sessions, share private joining details without permission or access Tutor Vision systems without authorisation.
Tutor Vision may create written transcripts of tuition sessions for legitimate purposes including educational continuity, progress monitoring, quality assurance, safeguarding, complaints or incident investigation, service improvement and commissioner assurance.
Approved technology may temporarily process audio in order to create or check a written transcript. Where audio is processed solely for transcription, it will normally be deleted promptly in accordance with Tutor Vision’s Records Retention Schedule.
Tutor Vision does not routinely retain full audio or video recordings of tuition sessions.
An audio or video recording may exceptionally be made or retained where there is a defined and lawful purpose and appropriate data-protection and safeguarding arrangements are in place.
Tutors and learners must not make personal recordings, screenshots or photographs of sessions unless Tutor Vision has specifically authorised this.
Further information is contained in our Privacy Notice.
Tutor Vision processes personal information in accordance with applicable UK data-protection law and our published Privacy Notice.
Information may include identity and contact details, educational information, attendance and progress records, communications, technical information, session transcripts and, where relevant, safeguarding, SEND, accessibility or health information.
Data-protection enquiries and rights requests should be sent to:
Where Tutor Vision works with a Local Authority, school or other commissioner, different controller/processor arrangements may apply and additional privacy information may be provided.
Tutor Vision may use approved AI-assisted or digital tools where their use is appropriate, lawful and consistent with our safeguarding and data-protection arrangements.
Children’s identifiable personal information and identifiable safeguarding disclosures will not be used to train public or general-purpose AI models.
Tutor Vision may use genuinely anonymised information for analytics, educational research, service improvement or development of educational tools.
Information will only be treated as anonymised where individuals can no longer reasonably be identified.
Tutor Vision will provide tuition services with reasonable care and skill.
However, educational outcomes depend on many factors outside Tutor Vision’s control, including learner attendance, effort, prior attainment, health, school provision, examination performance and decisions made by schools, universities, examination boards or other institutions.
Tutor Vision therefore does not guarantee:
This does not affect the customer’s legal right to receive services performed with reasonable care and skill.
Unless otherwise stated, copyright and other intellectual-property rights in Tutor Vision-created resources remain with Tutor Vision or the relevant rights holder.
Resources supplied to a customer are normally licensed for the learner’s personal educational use.
They must not be reproduced, sold, publicly distributed, uploaded to file-sharing services or commercially exploited without permission.
This does not restrict any use permitted by law.
If you are dissatisfied with a Tutor Vision service, please contact us so that we have an opportunity to resolve the matter.
Complaints should normally be sent to:
Tutor Vision operates a Complaints Policy which includes informal resolution, formal consideration and internal review.
Safeguarding complaints are dealt with immediately through the safeguarding procedure where appropriate.
Data-protection complaints are routed to:
Nothing in our complaints process prevents you from using any statutory, consumer, regulatory or legal route available to you.
Tutor Vision is responsible for foreseeable loss or damage caused by our breach of these Terms or by our failure to exercise reasonable care and skill, subject to the limitations permitted by law.
We do not exclude or limit liability where it would be unlawful to do so.
In particular, nothing in these Terms excludes or limits liability for:
Tutor Vision is not responsible for losses that were not reasonably foreseeable when the contract was entered into.
Where you are purchasing services as a consumer, we are not responsible for business losses such as loss of profit, business opportunity or commercial revenue arising from a private consumer purchase.
Tutor Vision will not be responsible for delay or failure caused by an event outside our reasonable control, such as serious internet or infrastructure failure, extreme weather, emergency, illness, government restriction or major third-party service disruption.
Where this affects a booked service, we will take reasonable steps to minimise disruption and, where appropriate, rearrange the service or provide a credit or refund for services that cannot be provided.
Where tuition is purchased session by session, either party may choose not to arrange further sessions, subject to any individual cancellation arrangements already agreed.
Where a fixed package or ongoing programme has been purchased, any termination provisions communicated when that programme was purchased will apply, together with the customer’s statutory rights.
Tutor Vision may terminate or suspend an arrangement where there is a serious reason, including:
Where possible, reasonable notice will be given.
Immediate suspension or termination may be necessary for serious safeguarding, safety or misconduct reasons.
Where Tutor Vision ends prepaid services that have not been supplied and the customer is not responsible for the termination in a way that lawfully justifies a deduction, an appropriate refund will be made.
We may update these Terms for future contracts and future purchases.
The version applicable to an existing purchase will normally be the version in force when that contract was entered into, unless:
Publication of revised website Terms will not, by itself, allow Tutor Vision to make an unfair retrospective change to an existing consumer contract.
Tutor Vision may provide private tuition to learners outside the United Kingdom.
These Terms are governed by the law of England and Wales, but nothing in these Terms is intended to remove mandatory consumer rights that apply under the law of the country in which the customer lives where those rights cannot lawfully be excluded.
International customers are responsible for ensuring that participation in the service is lawful in their location and for meeting any local technical requirements.
Additional privacy, data-protection or contractual provisions may apply where required by another jurisdiction.
These Terms are governed by the law of England and Wales.
If you are a consumer resident in England or Wales, the courts of England and Wales will generally have jurisdiction.
If you live in another part of the United Kingdom or another country, you may also be entitled to bring proceedings in the courts available to you under applicable consumer law.
Nothing in these Terms prevents either party from attempting to resolve a dispute through discussion, the Tutor Vision complaints process or another appropriate dispute-resolution route before legal proceedings are considered.
If any provision of these Terms is found to be invalid or unenforceable, the remainder of the Terms will continue to apply.
A delay by Tutor Vision in enforcing a contractual right does not necessarily mean that the right has been waived.
No person other than the customer and Tutor Vision has a right to enforce these Terms unless the law expressly provides otherwise.
Tutor Vision Ltd
49 St Paul's Terrace
Holgate
York
YO24 4BJ
United Kingdom
Website: www.tutor-vision.co.uk
General and commercial enquiries: sales@tutor-vision.co.uk
Complaints: complaints@tutor-vision.co.uk
Safeguarding: safeguarding@tutor-vision.co.uk
Data protection and privacy: data@tutor-vision.co.uk